Back 9 Tournament Solutions logo featuring bold green lettering with a stylized golf hole and red flag incorporated into the number 9

SHIPPING POLICY

How We Handle Shipping

At Back 9 Tournament Solutions, we understand that your order is tied to a specific event date. Our goal is to prepare, package, and deliver your products accurately and on time so your tournament runs smoothly.

Where We Ship

  • We ship within the United States
  • Shipping to Alaska and Hawaii is available (additional costs and transit time may apply)
  • At this time, we do not ship to APO/FPO addresses
  • Shipping to P.O. Boxes may be limited based on product size, quantity, or carrier restrictions

Production & Shipping Timing

Back 9 specializes in custom and event-based products. Because of this:

  • Production timelines vary based on product type, quantity, and customization
  • Orders are shipped once production is complete
  • Most orders are shipped as soon as they are ready, based on your event timeline

👉 Production time and shipping time are separate and both must be considered when planning your order

How Orders Ship

We primarily use USPS, UPS, and FedEx depending on:

  • Order size and weight
  • Destination
  • Timing requirements

Our goal is to select the most reliable and efficient shipping method for your order.

Single vs. Multiple Shipments

Whenever possible, we ship your order in a single shipment.

However, your order may arrive in multiple packages if:

  • Products are produced at different facilities
  • Items are completed at different times
  • Packaging or carrier limitations require separation

If your order ships in multiple packages, tracking will be provided for each shipment.

Delivery Timing

  • Delivery timelines vary based on carrier and destination
  • Estimated delivery dates are not guaranteed
  • Delays may occur due to weather, carrier issues, or other factors outside our control

We strongly recommend building in buffer time before your event date.

Tracking Your Order

Once your order ships, tracking information will be provided.

You can track your shipment:

  • Directly through the carrier, or
  • Through any tracking links provided by our team

Event Deadlines & Responsibility

We make every reasonable effort to meet your requested timeline. However:

  • We do not guarantee delivery by a specific event date
  • We are not responsible for missed deadlines due to:
    • Late order placement
    • Delayed proof approvals
    • Changes after approval
    • Shipping carrier delays
    • Circumstances outside our control

Shipping Issues

If your shipment is delayed or missing:

  1. Check tracking information with the carrier
  2. If marked “Delivered” but not received, file a claim with the carrier

Once confirmed, contact us and we will assist where possible.

Shipping Disclaimer

  • Risk of loss transfers to the customer once the order has been shipped
  • We are not responsible for:
    • Carrier delays
    • Incorrect shipping information provided by the customer
    • Lost or stolen packages after delivery confirmation

Our Commitment

We know your order is part of something bigger—your event.

While we can’t control every part of the shipping process, we do take responsibility for:

  • Preparing your order accurately
  • Packaging it securely
  • Communicating clearly throughout the process

Need Help Planning?

If you’re working toward a specific event date, reach out early. We’re happy to help you plan timelines and shipping options to give you the best chance of success.